The Position
As our Retail Sales Advisor, you will become an expert in all things Telecommunications from the services we offer to the products that we sell. You will put our customers at the heart of everything that you do, creating a pleasant experience with each interaction.
Responsibilities
As our Retail Sales Advisor, you will become an expert in all things Telecommunications from the services we offer to the products that we sell. You will put our customers at the heart of everything that you do, creating a pleasant experience with each interaction.
This role is on a 37.5 hour per week permanent contract.
Our Retail Sales Advisor’s are the face of our company and you will be responsible for helping our customers with their needs, queries, challenges and technical hurdles. This exciting role will help our customers experience everything that is great about JT.
If you’re someone with a natural flair for connecting with customers, this is a great stepping stone into a career with JT, with plenty of on-the-job training and support, as well as opportunities to develop and progress.
JT are committed to building a diverse and inclusive working environment and JT Family. If you require any support or assistance in making your application, please contact us here hrinbox@jtglobal.com.
Key Responsibilities
- Use your passion for providing excellent customer service to truly understand our customer's needs to offer the most suitable products
- Demonstrate your expertise in our services and tariffs to correctly inform our customers of the right options for them
- If things don’t go to plan, you will be pro-active and confident to investigate and resolve any question or complaint
- You’ll embrace change and rise to the challenges of a customer focussed role Your drive to achieve will lead you to exceed your sales and service objectives
Skills & Qualifications
- Excellent customer service skills
- Strong commitment to achieve targets and overcome challenges
- Team player who engages and collaborates at all times with customers and colleagues
- An organised individual who takes pride in their work and responsibility of their own development
- Ability to use initiative to proactively spot and resolve potential problems
- Flexible with a can do attitude
Benefits
24 days holiday
Private Healthcare
Dental Package
Pension
Bonus Scheme
Free channel island mobile and landline package and discounted fibre
Professional Development