Service Area
Education Services
Grade: EGI £33,913 - £36,651 per annum.
Please note that public sector pay negotiations for 2022 are ongoing.
Term Time
The States of Guernsey are looking for a Customer Liaison Officer to join their team at The College of Further Education to work predominantly with the Programme areas of Health & Social Care, Public Services and Early Years as well as other cross-College administration. This role is 29 hours per week, 42 weeks per year. We are seeking someone with the skill set to provide high level coordination to support to the College’s responsive provision and customer service agenda. The post-holder will have the commitment and ability to lead on the coordination of all customer relationship duties for a specific area of curriculum responsibility.
Please click on the link below to view a full job description for this role.
Contact: Laura Le Maitre - Executive Assistant to the Principal on tel. 07911 733826 or email: laural@gcfe.net
We strongly advise that applicants speak to the contact named above before applying for this role.
Closing Date: 16 August 2022
Candidates should upload supporting information to demonstrate how they meet the key criteria for the role. This should be in addition to any CV supplied and should have clear examples of how each is met. The key criteria can be found within the job description which is available by clicking the job description link above. The information provided by candidates will be used by the shortlisting panel when selecting candidates for interview.
Note - Internal applicants are required to inform their Line Manager before applying for any States of Guernsey positions. Internal references may be taken up prior to interview.
Appointment to this role will be subject to the following pre-employment checks which will be completed following an offer of employment:
- Satisfactory references which must include one from the candidate's current line manager
- Occupational Health Clearance
- Satisfactory, Enhanced, Disclosure and Barring Service Check with Barred Listing Check. Convictions likely to be considered relevant to this post include crimes involving, but not limited to, theft, violence, dishonesty, fraud, vulnerable individuals and children
- Confirmation of required qualifications / registrations
- Possession of a valid Employment Permit
Should the successful applicant not meet the requirements sufficiently he/she may be appointed at a lower grade than stated. The successful applicant would then have the opportunity to progress to the grade advertised once the necessary skills and knowledge have been developed and they have demonstrated the ability to undertake the duties at the higher level.
Please note that the States of Guernsey is undergoing a significant period of change and transformation. The officer must acknowledge and accept that the nature and type of duties within the role are likely to evolve and change over time in the course of that transformation. In such circumstances and accordance with the relevant terms and conditions of employment the employer may require the transfer, and/or redeployment, of an officer to other suitable roles within the States.
All employees are expected to uphold the purpose, vision and values of Service Guernsey: one organisation, one purpose, one focus and, in particular, to exhibit behaviours that reflect the core values of teamwork, accountability, customer service and empowerment.
The States of Guernsey and the Committee for Education, Sport and Culture is committed to safeguarding and promoting the welfare of young people and expects all employees and unsupervised volunteers to share this commitment. The post holder will therefore be required to undergo an Enhanced and Barred List DBS check and is recommended to be registered with its Status Update Service.