Pension and Benefits Administration Specialist - Channel Islands (based in London or Jersey - Human Resources)

Job Summary Job Description What is the opportunity? You will be a Pension and Benefits Administration Specialist for the Channel Islands, based in either our London or Jersey offices. What will you do? You will be responsible for day-to-day administration of the company Benefits schemes and Group Insurance policies. You will also be responsible for working with the business, Benefits Centre of Expertise (COE) and third parties to ensure all Benefits data is accurate and processed in a timely manner. Primary Responsibilities Respond to and manage Benefits policy queries via the case management system, phone and email within agreed SLAs, maintaining a high level of confidentiality. Responsible for reconciliation of Benefits scheme contributions/deductions between Benefit tool and Payroll. Responsible for correspondence to employees, ex-employees when required. Responsible for administration of the company benefits schemes including but not limited to private health insurance, dental insurance, eyecare and staff travel scheme. Responsible for ensuring timely payment of invoices to third party providers. Ensure all department and company driven processes are completed within SLA, whilst identifying any gaps, risks or improvements. Ensure Benefits processes and procedures are up-to-date and always maintained. Support the HR Services team with high work volumes, where required. Maintenance of the Benefits tool and RBC Channel Islands intranet, including updating site, documentation and links ensuring information is correct and relevant. Administration of the Channel Islands sickness policy including monitoring medical certificates, submitting social security deductions to payroll and preparing employee letters for Employee Relations. Accountable for maintaining employee demographic details in the Benefit tool and completing the monthly payroll activities to ensure any employee benefit changes are sent to Payroll for processing. Employee Shares Ownership Plan (ESOP) – administer employee contribution details within the vendor system including uploading contributions and leaver details, submitting payments, managing suspensions and quarterly forfeiture reports for Finance. Participate in the annual Pension & Benefit initiatives and ad hoc projects. Liaise with Pension scheme COEs in respect of requests/queries from employees, deferred members and pensioners and provide quarterly recaps for CIPC meetings. Responsible for calculation, management and accurate entry of Pension information onto the HRIS and RBC Benefit systems, as required and within set deadlines. Ensure the timely processing of new joiners, leavers and accurate pension override contributions for employees on leave. Responsible for reviewing and accurately processing employee retirements and deferred payments ensuring all required documentation is received. Accountable for the annual uplifts for various pension schemes and the update of payment details into Banking and Pension systems. Responsible for monitoring and delivering accurate pension contributions details to third party providers within established SLA. Ensure all pension processes are completed within SLA, whilst identifying any improvements in the processes are in place. Manage payment of Guernsey Income Tax relating to pension scheme and completion of quarterly Tax returns. Manage and coordinate the delivery of the employee annual Channel Islands Pension statements and pensioner bulletin. Ensure Pension processes and procedures are up-to-date and maintained at all times. Prepare submission of quarterly and annual pension details for IAS reporting, external auditors, tax payments and actuarial valuations. Reconcile and report on the monthly payroll pension contributions and send payments to Finance. What do you need to succeed? Must-have Proven Pension & Benefits administration experience. Ability to relate to and interpret HR business processes. Ability to prepare accurate documentation with a high standard of presentation and confidentiality. Adaptable with the ability to work under pressure in a team environment. Ability to work on own initiative diligently and without constant supervision, applying analytical thinking and problem solving. Superior organisational skills with ability to manage high volume of work, attention to detail. Excellent communication skills to work effectively within HR team and with employees. Good working knowledge of HR, Payroll and Benefits systems; and Microsoft Office products used extensively to support HR and Business requirements. Good working knowledge of case management tool. Strong acumen in Excel required. What is in it for you? We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation Leaders who support your development through coaching and managing opportunities Opportunities to work with the best in the field Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible working options fully supported. Job Skills Annuities, Communication, Data Gathering Analysis, Detail-Oriented, Insurance Finance and Actuarial Concepts, Operational Delivery Additional Job Details Address: 100 BISHOPSGATE:LONDON City: London Country: United Kingdom Work hours/week: 35 Employment Type: Full time Platform: HUMAN RESOURCES Job Type: Regular Pay Type: Salaried Posted Date: 2024-06-24 Application Deadline: 2024-07-08 Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. 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