The IT Help Desk Analyst will provide first-line technical support to the business, demonstrating an aptitude for working with applications and systems to analyse, diagnose, and resolve staff issues, ranging from straightforward to complex technical problems. Working hours will be from 8 am to 4 pm or 10 am to 6 pm on a rotating shift basis.
Location
Guernsey,
Channel Islands
Responsibilities
Duties will include, but are not limited to; Acting as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
Receiving, logging and managing calls from internal staff via telephone and email.
1st line support - troubleshooting of IT related problems from in-house software to hardware, such as iPhones, laptops, PCs, desk phones and printers.
Troubleshoot basic network issues such as patching, network card configuration etc.
Escalating unresolved calls to the Sys Admin team.
Skills / Qualifications
The ideal candidate will have a minimum of 2 years' experience in an IT department, with extensive knowledge of Microsoft-based operating systems, particularly Windows 7/10 and the Microsoft Office Suite. Additionally, they should have experience working with Citrix, Active Directory, Microsoft Exchange, and video conferencing technologies.
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