Role Title: Costa Barista Maestro
**Reports To: **Costa Assistant Store Manager & Costa Store Manager
**Direct Reports: **None
Department/Funtional Area: Store Operations
Role Type: Permanent
Role Purpose:
To lead shift in the absence of the Store/Assistant Manager and ensure that Costa brand excellence and operational standards are maintained so that every customer receives an unbeatable coffee experience therefore inspiring the world to love great coffee.
To train and coach all Baristas, Lead the store in the absence of the Store/ Assistant Manager.
Key Responsibilities:
Store/shift lead (as required)
· In the absence of the /Assistant/Store manager, lead the team OnShift to deliver an unbeatable coffee experience to every customer therefore inspiring the world to love great coffee and to take responsibility for the day-to-day operation of the store.
· Ensure that all Scoffs/Costa policies and procedures are followed (particularly regarding store opening and closing)
· Store key holder responsibility including call outs when agreed with Store Manager.
· Understand store performance against key KPIs and build a daily plan, when leading shift, to address these and communicate plan to the team.
· Ensure Costa Collect and Delivery orders are processed within expected standards.
Train and accredit Baristas.
· Utilize MyCostaLearning.com and other Costa resources to train and coach all new team members.
· Identify any gaps in training and feed back to the Store Manager. Deliver training as appropriate.
· Enable team members to understand and deliver all the standards in the Coffee Excellence section of the Costa Check
· Coach and support Baristas to ensure that all drinks are delivered to Costa brand excellence standards.
· Staff deployment
· Deploy the team effectively on shift, according to the trading pattern, and complete the daily shift planner.
Compliance
· Understand the COSTA Check, Listen and Learn, Health and Safety
· Ensure personal allergen training is up to date and compliance to brand standards are maintained by the team while leading the shift.
Implement marketing updates/POS.
Brief team on any changes to drinks recipes and the launch of any seasonal drinks.
New Initiatives
· Brief team on any changes to drinks recipes and the launch of any seasonal drinks
Business communication
· Keep up to date with all business communication.
· Maintain a thorough knowledge of all in-store updates and activities and be able to articulate them to the wider team.
Coffee Quality
· Ensure the quality of the espresso and accurately measure and record the grind and dose.
Coffee equipment
· Ensure all coffee equipment is in good working order.
· Report any faults to the Store Manager and log faults with maintenance.
Customer Complaints
· To deal with and resolve customer complaints in line with company policies and procedures.
Maintain stock levels.
· Order consumables/food leading to appropriate levels in store.
· Accept deliveries.
· Support in completing periodic activities regarding stock.
Security of cash and stock
· To ensure all cash and stock is kept secure and that all necessary action is taken to ensure the handover of stock and cash is done in a secure manner.
Team meetings
· Support the Store Manager in organizing and delivering team meetings.
Personal Development
· Utilise the MyCostaLearniing.com and other Costa resources to develop and implement a personal development plan which is agreed by the Store Manager
Key Relationships:
Customers
Costa Store Manager
Costa Assistant Store Manager
Costa Barista's
Qualifications & Experience:
· Experience of running shift teams
· Minimum of six months experience as a Barista
· Brand ambassador
· Excellent interpersonal skills
· Good organisational skills
· Passion for the business
· Skilled Barista (completion of MyCostaLearning.com modules and Induction sign off)
Full knowledge of brand excellence standards
Personal Characteristics:
· Be an ambassador for the Scoffs/Costa Values; Passion, Courage, Trust & Warmth.
· Passionate about training and coaching
· Desire to take on additional responsibility.
· Cares about the product, team, and customer satisfaction
· Friendly and approachable
· Flexible and willing to exceed expectations.
· Treats others how they would want to be treated.
· Open and honest
· Enthusiastic
· Willing to learn.
· Reliable and committed
Email: