Ref: 34114
Jersey
Full Time Permanent
Banking, Customer Service Our client is seeking a Senior Customer Service Executive to join their Local Banking team on a full-time, permanent basis. The successful candidate will be responsible for delivering exceptional customer service, handling complex enquiries, and supporting junior colleagues. This is a key role that combines expert client care with mentoring responsibilities and process improvement. Job Duties:
Provide high-quality support to clients, addressing enquiries and resolving issues across a range of banking products and services Maintain strong knowledge of services including savings accounts, loans, and credit products to provide accurate client guidance Handle escalated or complex customer enquiries in a timely and professional manner Assist the Team Lead in training and mentoring junior team members, sharing knowledge and best practice Act as a key point of contact for junior staff when dealing with challenging or unusual client cases Identify and suggest process improvements to enhance service efficiency and client satisfaction Support the implementation of updated customer service policies and practices Build and maintain strong, long-term relationships with customers Conduct follow-ups on resolved issues to ensure client satisfaction and proactively identify any emerging concerns Monitor customer accounts and transactions for potential risks, escalating where appropriate Support structured team meetings and contribute to operational updates Serve as a subject matter expert in relevant operational areas Identify and escalate operational risks to the Local Team Lead as needed
Job Requirements:
Excellent written and verbal communication skills Ability to work independently as well as collaboratively within a team Proficient in banking systems, CRM tools, and general technology Strong interest in continuous learning and staying informed about banking products Proactive mindset with a willingness to suggest and support new ideas Flexible and positive approach to change and unexpected developments Understanding of banking regulations and compliance requirements Willingness to meet clients and attend client events as required
What You’ll Love:Our client is known for prioritising customer care and staff development within a supportive and forward-thinking environment. With a focus on service excellence, team collaboration, and innovation, they offer an engaging workplace where employees are encouraged to grow and make meaningful contributions. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
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