JOB DESCRIPTION
JOB TITLE Manager, Trust & Corporate JOB LEVEL B2
DEPARTMENT Trust & Corporate
REPORTING TO Director, Trust & Corporate
JURISDICTION Guernsey
OAK SUMMARY Oak Group is a leading provider of Fund Administration, Private Client and Corporate Services. The Group is headquartered in Guernsey and has offices in Jersey, Mauritius, and the Isle of Man. Our clients range across high-net-worth individuals, families, corporate institutions and asset managers. Oak employs over 220 people, the majority of whom are qualified as accountants, corporate secretaires, and fiduciary professionals. We prioritise continuous growth and development of our people, recognising that their success is the foundation of excellent client service and business growth. Oak has a new ownership structure whereby it will be owned by a standalone company, Opera. The majority shareholder is Stephen Lansdown, co-founder of Hargreaves Lansdown, the U.K.’s largest stock broking firm and a member of the FTSE 100. Oak is privately owned with a fully-aligned strategy for growth and transformation. Our vision is long-term and extensive and will allow us to plot a strategic arc. Our holistic strategy includes investing into cutting-edge technology and data management tools, investing into back- office simplification to improve client and employee experience, extensive training for our team, and continually enhancing our employee value proposition all to align staff and shareholder interest and fuel a constant drive for sustainable excellence and growth. Oak is committed to this exciting journey. JOB SUMMARY The role sits within the Trust & Corporate Department and is a diverse role which is pivotal to business success. A large part of the role is to establish and develop relationships with their team, clients and intermediaries and build the reputation of Oak as a client focused business who meet and exceed client expectations. The Manager has oversight of their team and has responsibility for ensuring that all duties to be carried out by the team can be done effectively and that all policies and guidance notes implemented by the Board are adhered to and that high service levels are maintained. KEY RESPONSIBILITES Client Service & Relationships
Ensuring that client service levels are maintained to a high level all times and that proper oversight is in place within the team to ensure clients receive responses to communications (where required) within 2 business days and that any requests for action are accepted in to a properly monitored workflow process which ensures the necessary action is taken
Maintaining and building good relationships with clients and intermediaries through quality service and promoting this ethos within the wider team
Providing Client Manager responsibility for all client relationships and entities within the team and managing any client related issues
JOB DESCRIPTION
Providing higher level technical support to the team, other business functions of OTGL and to
Clients and Intermediaries Attending client meetings as required Acting as a “A” signatory and ensuring all transactional work within the team is being actioned and
monitored effectively Taking responsibility for UK meetings with the relevant director, relating to the team’s portfolio
under management and where possible meeting with these clients on an annual basis. Team members should be included on these trips, where appropriate, to continue their personal development and the on-going development of the client relationship
Working closely with the Board of Directors on the strategic direction of the administration function of the business
Regulatory & Risk Interacting with the Risk Team to ensure all the compliance requirements of the team’s portfolio of
clients are being met and appropriate action is taken to address any deficiencies Ensuring client profiles and risk assessments are completed and up to date.
Client Reviews and Tasks Ensuring completion of Tasks by the team as they become due by actively managing and monitoring
all team members tasks on a regular (at least monthly) basis.
Financial Reporting Ensuring all financial reporting requests to the team are dealt with as quickly as possible. This will
include the signing of financial statements, dealing with accounting team queries and clearing unclarified entries and incoming funds queries
Line Management Responsibilities Guide, support, encourage and develop the team in line with Oak’s People Management Framework
General Responsibilities Detailed and full recording of time billing, aiming to reach a pre-determined billing target each
month both personally and for the team. Attendance and contribution at Management and Risk and Compliance Committee meetings Preparation by the team of information for consideration by the Client Committee. Providing support to the Board as required Attending to any project requirements as directed by the Board within the timescales issued. Ensuring compliance with FATCA/CRS obligations are complied with including collection of TSCF’s. Ensuring invoices are sent out by the team on a timely basis and ensuring collection of outstanding
amounts. Completing any other duties as may be required from time to time in accordance with the
requirements of the role, team, and evolving nature of the function In all aspects of your role, display and adhere to Oak’s vision and values
KEY COMPETENCIES & SKILLS
Holds, or is working towards a relevant professional qualification e.g. ACCA, STEP, ICSA Minimum 5 years post qualifying experience in the fiduciary sector and/or at least 10 years
industry experience. Detailed understanding of fiduciary services business including detailed knowledge of the
regulatory framework. Strong IT skills, including practical experience of Microsoft Outlook, Word and Excel Ability to work under pressure & meet deadlines Excellent written and verbal communication skills Positive attitude with problem solving ability – we don’t have problems, only solutions! A proactive approach to work & the ability to work under own initiative
JOB DESCRIPTION
Strong management skills and a proven track record in successfully managing a team Strong leadership qualities & the ability to lead by example
KEY BUSINESS PARTNERS
Members of Manager’s Team Other administration team members External clients & intermediaries Trust & Corporate Directors Compliance Team