Service Manager

| The Service Manager is a proactive and adaptable leader responsible for driving operational<br><br>excellence, fostering a positive team culture, and delivering high-quality service in line with the Group's<br><br>Purpose and Values. With strong communication and problem-solving skills, they oversee<br><br>departmental performance, customer service, logistics, and compliance, while supporting team<br><br>development and continuous improvement in a dynamic environment.<br><br><br><br>Lead a dynamic team of technicians and support staff<br><br>Be the heartbeat of the Service Team, ensuring smooth operations<br><br><br><br>• Lead and support the team to achieve its purpose and live its values<br><br>• Manage workload, performance, and service levels across the department<br><br>• Act as the main point of contact for customer service requests<br><br>• Oversee inventory for spare parts, equipment, and water cooler operations<br><br>• Issue and control work orders, stock records, and machine audits<br><br>• Conduct on-site risk assessments and coordinate logistics for installations and removals<br><br>• Ensure service quality and cleanliness meet high standards<br><br><br><br>
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