Passenger Services Agent

| Join Our Team as a Passenger Services Agent!<br><br><br><br>Are you passionate about providing exceptional customer service in a fast-paced, dynamic environment? Do you have a keen eye for detail and enjoy helping passengers travel smoothly? If so, we want you to be a part of our team!<br><br><br><br>As a Passenger Services Agent, you'll play a vital role in ensuring a seamless travel experience for our passengers. Working under the guidance of Duty Managers and Front of House Supervisors, you'll be responsible for delivering top-notch service from check-in to boarding.<br><br><br><br>Key Responsibilities:<br><br>- Passenger Check-In & Boarding Assistance: Be the first friendly face passengers see, ensuring a smooth check-in process and timely boarding.<br><br>- Equipment Operation: Utilize a variety of systems, including DCS Check-in, Departure Control, radio, phone, and payment systems to ensure operations run seamlessly.<br><br>- Customer Service Excellence: Provide helpful, professional, and empathetic assistance with all customer inquiries, complaints, and special handling requests.<br><br>- Safety & Compliance: Ensure all activities are carried out in a safe and legal manner in line with company procedures.<br><br>- Baggage Handling: Manage mishandled or damaged baggage and assist with excess baggage charges.<br><br>- Collaboration: Work closely with other carriers and airport authorities to ensure operations run smoothly.<br><br><br><br>What We're Looking For:<br><br>- Strong communication skills and a passion for customer service.<br><br>- Ability to handle challenging situations with patience and professionalism.<br><br>- A keen attention to detail and ability to work under pressure.<br><br>- A neat and professional appearance at all times.<br><br>- A team player with a positive attitude, always ready to take on new challenges.<br><br>- Able to pick up computer systems quickly<br><br><br><br>Why Join Us?<br><br>- Be a key player in the fast-paced world of aviation and passenger service.<br><br>- Work in a collaborative environment with opportunities for career growth.<br><br>- Play a vital role in ensuring passengers have a smooth and enjoyable experience from check-in to boarding.<br><br><br><br>If you're ready to make a difference and provide expectational customer service experiences for passenger then apply now to become a Passenger Services Agent with us!<br><br><br><br>To apply please submit CV to |
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