This role offers the opportunity to join a customer-focused team as a Complaint Handler. The position will be central to resolving customer queries, ensuring fair outcomes, and championing the customer voice across the business.
Location
Guernsey,
Channel Islands
Duties for this role include, but are not limited to:
- Delivering high-quality, compliant customer service that supports positive outcomes.
- Resolving customer complaints effectively, aiming for resolution at first point of contact.
- Building constructive relationships to identify root causes of customer issues.
- Ensuring all interactions comply with internal procedures and regulatory requirements.
- Protecting customer confidentiality and maintaining data integrity.
- Supporting operational risk management and contributing to continuous improvement.
Skills / Qualifications
The ideal candidate will have previous experience in customer service or complaints handling, with strong communication and problem-solving skills. They will be customer-focused, resilient, and able to manage sensitive situations with professionalism. The ability to apply policies and procedures consistently, while balancing fairness and compliance, will be essential.
For a full job description or further information on this role please call , or email .