Ref: 34718
Jersey
Full Time Permanent
IT Our client is a technology-focused firm that prides itself on seeking innovative and forward-looking solutions. The IT Service Desk is a critical component of this ethos, ensuring that global teams can perform at their best. The IT Service Desk Analyst will report directly to the European IT Service Desk Manager. This full-time position contributes to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions while adhering to IT procedures and standards. The role requires someone who is customer-oriented and committed to meeting the needs of users effectively. The Analyst will also play a key role in maintaining high service standards and ensuring timely resolution of incidents. Job Duties:
Act as the first point of contact for support from global users via various channels (email, call or ticket). Provide excellent customer service, striving to exceed client and business expectations with every interaction. Take ownership of recorded incidents and service requests; track progress and follow up with users to ensure satisfaction with resolutions. Manage all support activities in accordance with the Service Desk processes and procedures, ensuring all service-led measurements are met. Complete daily operational tasks and provide ad-hoc support for setting up meeting rooms f