Service Manager

| An exciting opportunity has arisen to join the Fox Trading Group team in Guernsey as a Service Manager at The Refresh Collectiv. Role Scope: The Service Manager is a proactive and adaptable leader responsible for driving operational excellence, fostering a positive team culture, and delivering high-quality service in line with the Group's Purpose and Values. With strong communication and problem-solving skills, they oversee departmental performance, customer service, logistics, and compliance, while supporting team development and continuous improvement in a dynamic environment. They will: Have highly effective communication skills Be a leader who understands their own style and how to adapt it as needed Be capable of planning and managing processes to maximise efficiency and productivity Promote a positive, inclusive team culture and live by our goals, values and purpose Operate effectively in a dynamic, evolving environment Be proactive in resolving issues Empathise with the challenges faced by both colleagues and customers Key Responsibilities: Lead and support the team to achieve its purpose and live its values Manage workload, performance, and service levels across the department Act as the main point of contact for customer service requests Oversee inventory for spare parts, equipment, and water cooler operations Issue and control work orders, stock records, and machine audits Conduct on-site risk assessments and coordinate logistics for installations and removals Ensure service quality and cleanliness meet high standards Build strong relationships with both customers and suppliers Develop the team's skills and performance, promoting continuous improvement Produce regular departmental performance reports Maintain compliance with Health & Safety legislation and internal procedures Ensure equipment is well-maintained and hygienic, in line with industry best practice Perform both reactive and scheduled maintenance Uphold and communicate procedures and standards clearly across the team Monitor team compliance and address areas for improvement Hold regular team check-ins and meetings for upward and two-way communication Schedule and coordinate team members in line with business needs Embed best practices in inbound and outbound logistics Foster motivation and provide professional support to colleagues Regularly review employee performance Requirements: Ability to research, assess and make informed decisions Strong problem-solving skills Excellent written and verbal English communication skills Self-motivated and well-organised Strategic thinker with commercial awareness Excellent customer service skills and a courteous, professional manner Good understanding of Health & Safety (IOSH trained preferred) Engineering background or equivalent qualification desirable Educated to at least A-level or equivalent; degree preferred Experience in operations, facilities management, and policy development Proficient in Office 365 First Aid at Work certification Fire Marshal certification **How to Apply ** To apply for this role, please submit your updated resume highlighting your relevant experience and qualifications to . We look forward to reviewing your application and potentially welcoming you to the Fox Trading family. |
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