Pensions Administration, Members Services

Our client is seeking a dedicated individual to join their member services team in the administration of local and international pension schemes. This is a full-time role that involves engaging with members and assisting them with various inquiries related to their accounts and benefits. Job Duties Serve as the first point of contact for members via phone, email, and in-person interactions. Assist members with inquiries regarding account information, services, and benefits. Maintain accurate records of member interactions and transactions. Produce letters and documentation to be distributed to members. Process payments of benefits using online banking systems. Maintain membership records. Process member requests through systems. Calculate members’ benefits. Job Requirements Experience as an administrator in a pension, fund, trust, or banking business is preferred. Customer service experience is preferred. English and Maths at Grade C is essential. Higher qualifications are desirable. Working knowledge of Microsoft Office, specifically Word and Excel. Opportunity to study for a professional qualification if desired.