The Assistant Operations Manager will assist with the smooth and efficient running of Collas Crill back of house and front of house Operations for the benefit of Collas Crill's internal and external clients.
This role holder will be part of the Facilities team to support both in house and outsourced activities to add service value and commercial focus to our operations function and will also work with the wider business services teams to ensure a seamless client experience.
You will focus on creating and maintaining efficient and effective operations including maintenance, security ,health and safety and space planning. You will play a crucial role creating and maintaining a fit for purpose and regulatory compliant working environment. You will also be key in delivering a first class service to visiting clients and in assisting the Business Development team with delivering successful client events.
The role acts as a central point of contact for employees and service providers, facilitating smooth day to day operations.
This role also plays a key part in driving innovation and continuous improvement across the workplace in terms of processes and employee and client experience initiatives.
- Respond to all internal and external client enquiries in professional and helpful manner;
- Proactively identify and report operational issues, requirements or safety concerns to ensure a safe and operationally efficient premises and practices;
- Assist the Operations Manager with space management issues in your jurisdiction;
- Assist in the facilities elements of onboarding new employees with workplace allocations, access cards, facilities orientations;
- Respond to and manage employee queries related to day to day operations and escalate issues if necessary;
- Internal communications regarding operations, safety protocols;
- Management of cleaning services;
- Management of catering services;
- Management of the front of house client experience;
- Management of planned, preventive and reactive maintenance;
- Management of post & distribution services;
- Responsible for the operations helpdesk;
- Assist with health and safety and environmental compliance, ensuring adherence to regulations;
- Assist in budgeting and tracking facilities related expenses;
- Perform administrative tasks as required, including preparing reports;
- Assist the BD team with client event support;
- Explore and recommend new tools, technologies, and practices that improve the operations function;
- Assist with the Identification and implementation of innovative solutions to optimise space usage, reduce costs, and improve overall operational efficiency;
- Responsible for managing out of hours / emergency operations related call outs
- Management and mentoring of junior team members where required;
- Provide cover for operations in other jurisdictions where required
We are looking to speak with candidates who have a minimum of 1 year's experience in operations, ideally in a corporate environment. Qualifications in health and safety, building management, and facilities management would be ideal, but is not essential.
The ideal candidate will be able to demonstrate adaptability and flexibility, used to changing business requirements. Strong communication and organisational skills are essential, as well as the ability to multitask and prioritise. Everyone has the opportunity to develop their skills through quality work opportunities, supported by professional training delivered in-house or by external providers, mentoring and support.
We want you to develop and share your ideas. This ensures that we foster an innovative and collaborative working environment that deliver constructive and realistic solutions to our clients.
Collas Crill Trust is a flexible company, encouraging staff to develop their careers in the way that suits them best.