FTC Customer Engineer

Joining the team on a contract through to December 2026, you'll support installations, maintenance and technical assistance for both residential and business customers. This full-time (37.5hrspw) position is ideal for someone who enjoys hands-on engineering work, resolving faults and delivering excellent customer experiences. Location Guernsey , Channel Islands Duties for this role include, but are not limited to: Installing and maintaining fixed-line broadband and telephone services. Supporting business services and Customer Premises Equipment (CPE). Maintaining public telephone kiosks. Installing and supporting Lifeline products. Carrying out underground and overhead plant work, including pole installation and recovery. Working on leased line circuits, ISDN/SIP services and data centre works. Running fibre and copper cabling between data racks and patch areas. Performing fibre splicing for relevant services. Coordinating with suppliers and customers for installations and maintenance. Managing task lists, fault queues and customer queries. Providing remote support to Alderney and Sark engineers. Completing chargeable workforms and out-of-hours support as required. Maintaining company vehicles and adhering to H&S, regulatory and data protection requirements. Skills / Qualifications The ideal candidate will be technically skilled or eager to train to that level, with strong problem-solving ability and first-class customer service skills. They must be comfortable working at heights, in adverse weather and across varied environments. A Category B driving licence is essential. Experience in telecommunications, cabling or engineering is desirable, along with a proactive, reliable and safety-conscious approach.