Assistant Branch Manager

Job Description Summary Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Guernsey. Job Description JOB TITLE: Assistant Branch Manager SALARY: £44,185 rising to £45,288 from 1st APRIL 2026 LOCATION(S): Peter Port - Guernsey HOURS : Full-time - Monday to Friday About this Opportunity Are you passionate about leading people, creating great customer experiences, and ensuring the smooth running of 2 dynamic banking halls? We're looking for an Assistant Branch Manager (ABM) who brings structure, drive, and a coaching mentality to support colleagues and customers every day on our digital journey. As an ABM, you'll play a vital role in the day‑to‑day operation of the banking halls — from shaping daily choreography to ensuring colleagues deliver excellent service and operational standards are met consistently. You'll collaborate closely with the Branch Manager while taking ownership of the banking hall, coaching staff, maintaining controls, and driving continuous improvement. Why Lloyds Banking Group Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. What you'll need  Leadership & People Development - Able to coach, motivate and build colleague capability.  Operational Awareness - Understanding of cash, counter, ATM routines, and branch governance.  Planning & Organisation - Strong diary management and ability to deliver structured choreography.  Customer Focus - Driven to support excellent customer experiences, including Digi‑First adoption.  Communication & Feedback - Confident in delivering clear, constructive feedback in the moment.  Problem Solving & Decision Making - Ability to react quickly, escalate issues, and maintain operational continuity. And any experience of these would be really useful Previous people‑leadership or coaching experience (formal or informal). Exposure to colleague development, performance conversations, or operational routines (e.g., ATM balancing, compliance checks). Experience in a banking, financial services, or customer‑facing operational environment. Experience working with cash, counter processes, or banking hall operations is beneficial. Experience supporting vulnerable customers or handling complex customer situations is an advantage. Digital perspective About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. For a full job description and to apply please visit https://lbg.wd3.myworkdayjobs.com/LBG_Careers/job/St-Peter-Port/Assistant-Branch-Manager---Guernsey_151306-1