Sales Consultant

Do you see yourself growing your career in luxury retail? Can you build lasting relationships with clients beyond a single sale? Are you confident representing a prestigious brand with expertise and warmth? Join Mappin & Webb, a British luxury brand with over 240 years of heritage, as a Sales Consultant. You'll be part of a passionate team delivering exceptional client experiences in our elegant showrooms. What You'll Do: As a Sales Consultant, you'll be a key ambassador for Mappin & Webb, creating memorable experiences for every client. You'll: • Welcome clients and create a warm, professional showroom environment • Understand individual client needs and offer tailored product recommendations • Achieve personal and team sales targets through consultative selling • Maintain up-to-date product knowledge across jewellery, silverware, and watches • Support visual merchandising and uphold showroom presentation standards • Handle transactions with accuracy and discretion • Collaborate with your team to drive performance and share best practices • Continuously develop your skills through training and brand immersion • Represent the brand with pride, professionalism, and passion About You • Positive, "can-do" attitude • Passionate about delivering exceptional client experiences • Experience in a consultative retail environment • Motivated to exceed targets • Eager to learn and grow your product knowledge • A flexible team player who goes the extra mile About Us Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 company with nearly 3,000 employees across the UK, US, and Europe. We operate over 190 showrooms, including 77 mono-brand boutiques and seven e-commerce sites. Our success is built on strong brand partnerships, cutting-edge technology, and a commitment to delivering a modern, memorable luxury experience. Benefits Include: • Birthday off & holiday purchase scheme • 24/7 Virtual GP & Employee Assistance Programme • Share Save Scheme & generous discounts • Enhanced maternity pay & wellbeing tools To apply please email your application to v.taylor-beard@mappinandwebb.com