Claims Administrator

Our client is seeking a dedicated Claims Administrator to join their team based in Guernsey. This role is essential for providing comprehensive administrative support to the Claims team while ensuring strict adherence to company policies, procedures, and regulatory requirements. The successful candidate will contribute to the achievement of business KPIs by delivering a high-quality claims administration service throughout the product and client lifecycle. The administrator will manage all claims-related tasks efficiently in a busy Group Risk environment and will be responsible for processing Group Risk claim applications, including life, critical illness, and income protection/disability, for Irish and international schemes. The position also involves liaising with various stakeholders to support payroll completion and ensure timely claims service delivery. This is a full-time position with opportunities for professional development and continuous improvement. Job Duties Provide comprehensive administrative support to the Claims team. Ensure full compliance with company policies and regulatory standards. Process all Group Risk claim applications within agreed turnaround times. Liaise with internal and external stakeholders, including reinsurers and medical professionals. Maintain strong relationships with brokers and clients to reinforce service reliability. Gather and assess feedback from key stakeholders regarding service performance. Act as the first point of contact for client queries, escalations, and complaints. Monitor Independent Consultants’ quality and report on performance. Participate in team meetings and actively contribute to team objectives. Ensure high standards of quality control and accuracy in all claims administration tasks. Job Requirements Strong attention to detail with demonstrable accuracy. Excellent time management, organisational, and prioritisation skills. Results-driven with the ability to manage high volumes of work to deadlines. Self-starter able to work independently and enhance processes. Professional, client-focused approach with strong communication abilities. Proficient in Microsoft Excel and Word. Excellent analytical and numeracy skills. Commitment to continuous development and improvement.