Claims Administrator

Our client is seeking a Claims Administrator to join their Corporate Solutions team in Guernsey. This role provides comprehensive administrative support within a busy Group Risk environment, ensuring claims are processed accurately, efficiently and in line with regulatory standards. Location Guernsey , Channel Islands Duties for this role include, but are not limited to: Processing Group Risk claims applications, including life, critical illness and income protection/disability claims. Liaising with internal teams, reinsurers, medical professionals and outsourced partners to ensure timely resolution. Managing claims administration tasks within agreed KPIs and MCC guidelines. Maintaining claims databases, logs and payroll reports accurately. Reconciling allocations and preparing weekly and monthly payroll submissions. Responding to broker and client queries professionally and within service guidelines. Investigating and escalating issues in accordance with risk management procedures. Producing regular operational reports and supporting audit requirements. Monitoring consultant performance and reporting quality trends to senior management. Supporting system enhancements and participating in testing projects. Promoting a culture of precision, regulatory compliance and continuous improvement. Skills / Qualifications The ideal candidate will demonstrate strong analytical and numeracy skills, excellent organisational ability and a results-driven mindset. Experience within claims administration, financial services or Group Risk would be advantageous. They will possess strong IT capability, particularly in Excel and Word, alongside excellent communication skills. A commitment to professional development, including qualifications such as DLDC Diploma or QFA, is desirable.