Investor Services Manager

Join a leading international provider of fund administration services in a senior Investor Services role. This position offers the opportunity to oversee complex closed-ended structures while managing client relationships and team performance. Location Guernsey , Channel Islands Duties for this role include, but are not limited to: Coordinating client service delivery and managing the day-to-day workload of the Investor Services team. Overseeing assigned deadlines and ensuring the overall quality and accuracy of deliverables. Managing the full lifecycle of fund operations, from onboarding through to business-as-usual activity and termination. Reviewing and processing fund sub-closes, capital call and distribution calculations, and associated investor notices. Ensuring all activities are completed within agreed Service Level Agreements. Acting as a key point of contact for clients, fund managers, investors, auditors, and internal stakeholders. Managing client onboarding and fund transitions as required. Proactively resolving client queries and operational issues, ensuring timely and appropriate resolution. Supporting and mentoring team members, providing guidance on complex technical queries. Driving continuous improvement initiatives, including operational automation and investor services-related projects. Ensuring adherence to regulatory requirements, corporate governance standards, and internal policies. Managing resources effectively to ensure all deliverables are met within challenging deadlines. Skills / Qualifications The ideal candidate will hold a degree or relevant professional qualification and have a minimum of 5 years' experience within fund administration, with specific exposure to private equity and closed-ended structures. They will demonstrate strong end-to-end knowledge of Investor Services functions, including capital calls, distributions, sub-closes and onboarding. Proven leadership ability, excellent organisational skills, and the confidence to manage client relationships are essential. A solid understanding of regulatory requirements and corporate governance, along with strong Excel skills and a proactive, detail-focused approach, is required.