FTC Credit Card Support

Our client is seeking a proactive and customer-focused individual to join their Credit Card team on a 12-month fixed-term contract. This role offers valuable exposure to banking operations while supporting application processing and client services. Location Guernsey , Channel Islands Duties for this role include, but are not limited to: Preparing credit card application packs for review by analysts. Assisting clients with digital onboarding, mobile app queries and related services. Responding to client enquiries in a professional and timely manner. Supporting customers with queries relating to credit card transactions. Assisting with the investigation and resolution of disputed or fraudulent transactions. Completing daily administrative tasks within the credit card team. Assisting with the set-up and management of direct debits and cardholder repayments. Providing general operational support to analysts as required. Skills / Qualifications The ideal candidate will have experience working within financial services, ideally within a banking or customer service environment. They will demonstrate strong analytical ability alongside excellent communication and interpersonal skills. A proactive attitude, strong organisational skills and a genuine commitment to delivering high-quality customer service are essential.