The Operations Assistant will provide support to the Operations team to assist with the smooth
and efficient running of Collas Crill back of house and front of house operations for the benefit
of Collas Crill's internal and external clients.
This role will work within the operations team to support both in house and outsourced
activities to add service value and commercial focus to our operations function and will also
work with the wider business services teams to ensure a seamless client experience.
You will focus on creating and maintaining efficient and effective operations including
maintenance, security, health and safety and space planning. You will play a crucial role
creating and maintaining a fit for purpose and regulatorily compliant working environment.
You will also be key in delivering a first class service to visiting clients and in assisting the
Business Development team with delivering successful client events.
The role acts as a central point of contact for employees and service providers, facilitating
smooth day to day operations.
This role also plays a key part in driving innovation and continuous improvement across the
workplace in terms of processes and employee and client experience initiatives.
Responsible for day to day delivery of high quality operations services in your jurisdiction and
for the cover of those in other jurisdictions where required.
Duties of this role include but are not limited to:
- Assist the Assistant Operations Manager with space management issues in your
- jurisdiction.
- Assist in the facilities elements of onboarding new employees with workplace
- allocations, access cards, facilities orientations.
- Respond to and manage employee queries related to day to day operations and
- escalate issues if necessary.
- Internal communications regarding operations, safety protocols.
- Management of cleaning services.
- Management of stationery supplies.
- Management of catering services.
- Management of the front of house client experience.
- Management of planned, preventive and reactive maintenance.
- Management of post, distribution services and hand deliveries.
- Responsible for the operations helpdesk.
- Assist with health and safety and environmental compliance, ensuring adherence to
- regulations.
- Assist in budgeting and tracking facilities related expenses.
- Perform administrative tasks as required, including preparing reports.
- Assist the BD team with client event support.
- Explore and recommend new tools, technologies, and practices that improve the
- operations function.
- Assist with the identification and implementation of innovative solutions to optimise
- space usage, reduce costs, and improve overall operational efficiency.
- Responsible for managing out of hours / emergency operations related call outs.
We are looking for candidates who can demonstrate:
- Confidence to act as Deputy for the Assistant Operations Manager where required.
- Ability to build and maintain strong vendor and partner relationships.
- Microsoft Office experience.
- Flexibility and adaptability to changing business requirements.
- Strong organisational, prioritisation and time management skills.
- Ability to manage and prioritise multiple tasks, schedules and projects efficiently.
- Ability to work well as part of a team.
Qualifications in health and safety, building management and / or facilities management are
desirable, but not essential.
**We can only consider applicants who have a valid document permitting them to live and work in Guernsey**
Everyone has the opportunity to develop their skills through quality work opportunities, supported by professional training delivered in-house or by external providers, mentoring and support.
We want you to develop and share your ideas. This ensures that we foster an innovative and collaborative working environment that deliver constructive and realistic solutions to our clients.
Collas Crill Trust is a flexible company, encouraging staff to develop their careers in the way that suits them best.