Fire and Security Administrator

We are seeking a detail-oriented and proactive Fire & Security Administrator to join our team in Guernsey. This role is essential to the operation of our FS business unit, acting as the primary link between our valued customers and our engineering team to ensure service delivery and high levels of customer satisfaction. The successful candidate will take ownership of the scheduling and administration associated with the Fire & Security department. Working in close collaboration with the FS Manager and the engineering team, you will ensure that all customer systems and records are kept up to date. A core part of your daily activity involves booking maintenance appointments directly with customers for all FS systems. Beyond these core duties, you will provide general administrative assistance to the FS team and occasionally support wider business units as needed. This position operates on a 39-hour work week, from Monday to Thursday, hours are 8:00 AM – 5:00 PM, and on Fridays, the day concludes at 4:00 PM. Primary Duties ● To ensure that customers enquiries are dealt with efficiently and with the highest standards of customer care. ● To carry out all general administration functions for the FS business unit and other departments as required. ● To ensure that all data is accurately and timely entered into G4S systems and to ensure all invoicing is completed on time. ● To ensure that all administration tasks are completed within the requirements of quality standards. ● Provide receptionist duties as and when required. ● Liaising with FS Manager in terms of availability of engineers and raising jobs on FS maintenance systems. ● Set up of Customers and jobs on FS maintenance systems. ● Input of worksheets for customers on FS maintenance systems ensuring all time is signed off by the relevant line manager ● Scheduling of PPM and reactive works with customers. ● Purchase orders to be allocated to each job following receipt from the Finance department and ensuring consumables are posted to jobs. ● Completion of a wide variety of administrative tasks to support effective reporting to clients and internal business units ● Filing Proven administrative and organizational skills, particularly with spreadsheet management. Strong attention to detail for handling financial data, invoicing, and cross-referencing figures. Ability to manage procurement processes, including the creation of Purchase Orders. Contributory Company Pension Plan Contributory Health Schemes Paid Holiday Perks at Work - Employee Discount Program