Head of Facilities

Our client is seeking a Head of Facilities to join their team in Guernsey. This full-time role offers a competitive salary and is designed to ensure an outstanding workplace experience. The Head of Facilities will be the custodian of the workplace culture, fostering an energising and inclusive environment for all employees. This position requires thoughtful leadership to balance employee experience, operational resilience, and compliance with safety standards. The successful candidate will oversee day-to-day facilities operations while ensuring excellent service delivery across all locations. Additionally, the role offers a strategic view of space utilisation, contributing to a flexible and collaborative work environment. The Head of Facilities will lead and develop a high-performing team, embracing innovation and continuous improvement. Job Duties Create an environment where colleagues feel welcomed, supported, and proud of their workplace. Act as a visible role model for the organisation's values, fostering a culture of ownership and collaboration. Champion the workplace as a driver of connection and productivity, ensuring spaces support modern work practices. Ensure exceptional front-of-house and client experiences, with a focus on professionalism and attention to detail. Oversee day-to-day operations, ensuring services are reliable and aligned with business needs. Manage helpdesk and reception services, prioritising user experience and clear communication. Oversee maintenance programmes to guarantee safety and functionality of critical systems. Take a strategic view of space utilisation, ensuring offices are flexible and supportive of collaboration and wellbeing. Oversee office layouts and refurbishments, ensuring consistency with branding and functionality. Work with external partners to deliver high-quality workplace solutions that enhance experiences. Plan and manage internal changes with minimal disruption. Lead and develop the facilities and reception teams, creating a high-performing and engaged workforce. Set clear objectives and support professional development within the team. Ensure compliance with health, safety, and environmental legislation across all locations. Maintain statutory records and lead incident reporting and investigations to foster a culture of continuous improvement. Oversee third-party suppliers, ensuring services are delivered to agreed standards. Manage access control and security systems in partnership with the London Security team. Identify and manage risks related to facilities, ensuring readiness during disruptions. Act as the first point of contact for emergencies outside of normal working hours. Job Requirements Proven experience in a leadership role with a focus on service and people management. Ability to balance operational discipline with creativity and commercial awareness. IOSH Managing Safely (or equivalent), Fire Marshal, and First Aid at Work certification. Strong communication and stakeholder management skills. Organised, resilient, and capable of prioritising effectively under pressure. Awareness of sustainability and innovation trends. Confident user of standard office systems and technology.