Moment Banker

Moment Banker | Barclays | Guernsey Join us as a Moment Banker and play a key role in delivering a friendly, professional service to our clients. You'll build positive relationships by listening carefully, understanding needs, and connecting clients with the right specialist at the right time, so we can work together as one team to help them achieve their goals. As the first point of contact for day-to-day banking needs, you'll support clients through a variety of channels — primarily face-to-face, but also by phone, email, or letter. You'll take ownership of queries and work to resolve them quickly and accurately, following our guidance and processes to ensure the best outcome for the client. You'll also play an important part in handling customer feedback and resolving concerns, ensuring every interaction leaves a positive impression. By maintaining accuracy and attention to detail, you'll contribute to great customer experiences and the smooth running of our operations. This is a role where you can make a difference every day — whether that's by helping a client with a simple request, guiding them through a bigger decision, or spotting opportunities to improve how we do things. Essential Skills/Basic Qualifications: • Demonstrates excellent customer service skills, with a strong focus on delivering high-quality client outcomes • Possesses strong verbal and written communication skills, with the ability to engage effectively with a range of stakeholders • Proven experience in a customer-facing role, with the ability to build and maintain professional relationships. Desirable Skills/Preferred Qualifications: • Experience dealing with vulnerable customers, demonstrating empathy, patience, and appropriate support • Previous cash handling experience, with a strong focus on accuracy and compliance • Ability to work proactively and manage time effectively, prioritising tasks to maximise productivity This role is based in Guernsey. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. https://search.jobs.barclays/job/st-peter-port/moment-banker/13015/94171167936