Manager, CDD Operations (FTC)

Overview Skipton International is seeking an experienced and proactive Manager, CDD Operations to lead our Customer Due Diligence (CDD) team, for a fixed term period, within the Business Risk function. This role is pivotal in ensuring the effective, efficient and compliant execution of onboarding, periodic review and trigger event CDD activity across the business. You will be responsible for managing team resources, maintaining high-quality standards, and ensuring adherence to regulatory expectations under the GFSC Handbook and wider AML/CFT requirements. Working closely with the Senior Manager, Business Risk, you will drive continuous improvement, support regulatory change and champion a strong risk-aware culture across CDD Operations. Key Accountabilities Lead and manage the CDD Operations team, ensuring effective resource allocation to meet onboarding, periodic review and trigger event demands Perform sign-off on Client Risk Assessments rated Medium risk or above Ensure Skipton International maintains accurate, complete and up-to-date CDD records for individual and corporate customers Deliver monthly Quality Assurance checks in line with Compliance Monitoring Programme (CMP) requirements Produce, monitor and report key performance indicators (KPIs) and management information for senior stakeholders Identify inefficiencies, process bottlenecks and opportunities for automation; collaborate on implementing effective change Keep abreast of regulatory, AML/CFT and financial crime developments; deliver regular training to the wider CDD team Liaise with key internal and external stakeholders to support compliant and efficient customer onboarding Support remediation projects relating to existing customer data and records Maintain and enhance CDD-related policies, procedures and processes Act as a change champion, supporting system enhancements and new technology implementations Ensure customer confidentiality, data integrity and compliance with all data and IT security policies Lead people management activities including recruitment, performance management, appraisals, objectives setting and team engagement Promote learning, development and cross-training to strengthen team capability and succession Essential Qualifications Minimum GCSEs (or equivalent) Knowledge & Experience Proven experience within an onboarding, CDD, AML or compliance environment in financial or professional services Strong understanding of Client Due Diligence, AML/CFT and financial crime risks Knowledge of onboarding procedures including KYC, CDD and CRS/FATCA obligations Experience assessing and managing customer risk Previous experience managing or supervising a team Skills Strong analytical skills with exceptional attention to detail Ability to analyse data, identify trends and drive improvements Effective problem-solving skills with a practical, solution-focused approach Excellent stakeholder management and relationship-building capability Ability to provide clear guidance, training and support to team members Desirable Qualifications Diploma, Degree or equivalent professional experience Skills & Experience Intermediate Excel skills Experience delivering or supporting projects and change initiatives Experience within a regulated Financial Services compliance environment Knowledge of financial services regulation and markets Experience using sanctions screening, monitoring tools and compliance-related systems To apply for this role please visit - https://skiptoninternationallimited.peoplehr.net/Pages/JobBoard/Opening.aspx?v=1af1f911-bf17-4239-b8ad-0263d7089982