Client Service Director

This senior role offers an exciting opportunity for an experienced professional to shape client strategy and drive service excellence across a diverse and high-value portfolio. As Client Service Director, you’ll be the trusted lead contact for key clients, ensuring exceptional delivery, overseeing regulatory compliance, and contributing directly to board-level decision-making. You'll work closely with cross-functional teams to foster seamless communication and lead the resolution of complex client matters. In addition to managing strategic relationships, you’ll represent the business at industry events and play a key role in identifying growth opportunities, service enhancements, and efficiency initiatives. If you're a commercially minded leader with over 10 years of experience in the captive insurance space and a passion for delivering outstanding client experiences, this high-impact role is for you.