Passenger Services Supervisor

This role oversees front-of-house airport operations, compliance with safety protocols, and delivery of exceptional customer service. You’ll lead and coach team members, manage gate areas, and support new joiners to uphold company procedures. Responsibilities include check-in, baggage processing, ticket payments, queue management, and assisting with special handling requests. You’ll monitor performance, conduct briefings, liaise with regulators and other carriers, and handle escalated customer issues professionally. Success requires sharp organisational skills, calm decision-making under pressure, and a proactive, hands-on approach. With a balance of leadership and customer focus, you’ll play a key part in creating a safe, seamless, and welcoming experience.