IT Administrator – Operations, Guernsey

A well-established and dynamic fiduciary and fund administration business, proudly family-owned and based in Guernsey, is seeking an experienced IT Administrator to join its operations team. The company operates across venture capital and private client services, offering a collaborative and supportive work environment where professional growth is encouraged. Key Responsibilities • Act as the first point of contact for all IT-related issues, providing prompt and effective first-line technical support. • Set up new users with equipment, software, and system access, and manage leaver processes, including asset collection. • Troubleshoot IT problems and coordinate with the external IT provider for resolution. • Maintain and review user access rights across all platforms, including online banking systems. • Manage IT asset registers and operational request logs. • Deliver induction training for new staff on internal systems. • Monitor cyber security, including vulnerability reports, phishing simulations, and compliance training. • Coordinate IT-related vendor activity, training rollouts, and system access reviews. • Maintain IT documentation, knowledge bases, and ensure operational processes run smoothly. • Review IT-related invoices for accuracy. About You • 2–3 years’ experience in a similar IT support or administration role. • Strong knowledge of Microsoft applications and willingness to learn new systems. • Excellent problem-solving skills with the ability to work under pressure. • Strong communication and interpersonal skills, with the ability to liaise effectively at all levels. • Highly organised, with strong time management and attention to detail. • Knowledge of any of the following systems would be advantageous: Acumen, FIS Investran, Google Workspace, Microsoft 365, Microsoft Azure, Microsoft SharePoint. Benefits of the Role • Opportunity to work in a supportive, family-owned business. • Exposure to both fiduciary and fund administration operations. • Professional development and training opportunities.