Customer Experience Representative (Complaint Handler)

We’re looking for a Customer Experience Representative (Complaint Handler) to join our team and help us deliver exceptional service at every interaction. In this role, you’ll take ownership of customer queries and complaints, ensuring fair, timely, and effective resolutions while maintaining the highest standards of compliance and care. Acting as the voice of the customer, you’ll work closely with colleagues across the business to identify root causes, share insights, and champion continuous improvement in both service and processes. This is a fantastic opportunity for someone who thrives in a people-focused environment and takes pride in turning challenges into positive outcomes.