Feel Connected to the future at Sure by joining the CTIO team as a **Senior Operations Engineer – Cloud. **
Sure are looking for candidates who would like to feel connected to future technologies and change, global opportunities, personal development, and working in a great team. Passionate about their people and communities, the ideal individual would hold the following skills:
- Strong knowledge and experience of IT infrastructure, including hardware, operating systems, storage, virtualization, virtual desktops and security systems. In addition to strong knowledge of backup and replication technologies and experience of Microsoft AD and DNS.
- Multiple associate level qualification such as CCNA, VCA or equivalent experience, and/or a professional level qualification (or working towards) such as VCP, CCNP.
- Proven background of providing professional customer service
- Demonstrated ability to effectively communicate by phone, in person or written
To drive the role forward, the individual will be responsible for taking the lead in providing operational duties for the hardware and software technologies hosting Sure’s cloud services. In this role, you will be primarily responsible for taking ownership of the customer experience, providing professional communications to customers, break fix incidents, customer requests, service improvements, 3rd party vendor and support management. The Senior Operations Engineer will take lead for ensuring the Cloud Suite remains in compliance with vendor solution releases and address Security threats as identified.
We are proud of the “way we do things” at Sure; **We work together as One Team, We strive for Customer Satisfaction, We are Reliable, We have a Passion for Technology & Learning and We are Community & Sustainability Focused, and individuals applying **will “feel connected” to our Company values
You will be joining a Company that is committed to developing highly engaged professional employees as well as great staff benefits including:
- Free Ultrafast Broadband,
- Free Unlimited Max mobile contract,
- Generous Bonus Scheme,
- Healthcare
- Company pension
- Parking & Bicycle facilities (GSY/JSY only)
To apply, please submit your CV to recruitment@sure.com