Credit and Collections Manager

An established financial services provider is seeking a Credit and Collections Manager to lead arrears management and client recovery processes across the Channel Islands. This pivotal role involves overseeing collections and default management, working closely with clients to find fair and sustainable repayment solutions while ensuring compliance with regulatory and ethical standards. The successful candidate will manage new and existing arrears cases, negotiate repayment plans, liaise with legal and debt management partners, and maintain accurate records of all client interactions. Applicants should have strong communication and negotiation skills, excellent attention to detail, and the ability to work independently within a fast-paced environment. Previous experience in lending, finance, or customer relations would be advantageous, though not essential for the right proactive and motivated individual.