Take ownership of customer retention, satisfaction, and growth in this key commercial role.
Key Responsibilities:
⭐ Own and track KPIs
⭐ Use insights to identify at-risk customers and improve retention
⭐ Design and deliver multi-channel save/renewal journeys
⭐ Lead upsell and cross-sell campaigns to drive product growth
⭐ Build CRM strategies with smart segmentation and automation
⭐ Collaborate across Product, Sales, Marketing, and Customer Service
What You’ll Bring:
⭐ CRM/retention experience, ideally in telecoms or subscriptions
⭐ Strong commercial and analytical skills
⭐ Expertise in lifecycle marketing and CRM tools
⭐ Confident with data, segmentation, and customer journeys
Why Join?
⭐ Strategic, visible role with real commercial impact
⭐ Work across markets with supportive cross-functional teams
⭐ Drive loyalty and innovation in a fast-paced, tech-focused business