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Customer Success Manager

Guernsey

Full Time
Permanent
Agency Listing
Finance

A dynamic IT services provider is seeking a new team member to build strong client relationships and ensure a seamless customer journey, from onboarding to retention and growth.

Key responsibilities:

⭐ Act as the primary point of contact for client success and satisfaction

⭐ Align solutions with client goals

⭐ Identify opportunities to improve services through client feedback

⭐ Support onboarding and ongoing engagement

⭐ Identify upsell opportunities

What you’ll need:

⭐ 2+ years in a customer-facing role

⭐ Excellent communication and relationship-building skills

⭐ Strong problem-solving and analytical thinking

⭐ Ability to work both independently and collaboratively

Why join?

⭐ Impactful client-facing role in a growing tech company

⭐ Variety, autonomy, and room to develop professionally

⭐ Be part of a collaborative and forward-thinking team

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