Customer Success Manager

A dynamic IT services provider is seeking a new team member to build strong client relationships and ensure a seamless customer journey, from onboarding to retention and growth. Key responsibilities: ⭐ Act as the primary point of contact for client success and satisfaction ⭐ Align solutions with client goals ⭐ Identify opportunities to improve services through client feedback ⭐ Support onboarding and ongoing engagement ⭐ Identify upsell opportunities What you’ll need: ⭐ 2+ years in a customer-facing role ⭐ Excellent communication and relationship-building skills ⭐ Strong problem-solving and analytical thinking ⭐ Ability to work both independently and collaboratively Why join? ⭐ Impactful client-facing role in a growing tech company ⭐ Variety, autonomy, and room to develop professionally ⭐ Be part of a collaborative and forward-thinking team