Customer Experience Representative (Complaint Handler)

This permanent role is focused on resolving customer queries fairly and efficiently, whilst ensuring service standards and regulatory requirements are met. You’ll act as a champion for the customer voice and play an important part in improving processes and service delivery. Key responsibilities: ⭐ Handle customer complaints and queries, aiming for resolution at first contact ⭐ Ensure all cases follow policies, procedures, and regulatory standards ⭐ Provide feedback and insights to support service improvements Requirements: ⭐ Experience in customer service, ideally in a regulated environment ⭐ Strong communication and problem-solving skills ⭐ Ability to balance empathy with compliance and accuracy Desirable: ⭐ Knowledge of financial products or services ⭐ Familiarity with complaint handling frameworks ⭐ Confidence in managing sensitive information and cases Why join? ⭐ Opportunity to make a direct impact on customer satisfaction ⭐ Supportive, customer-focused team culture ⭐ Role designed for personal growth and continuous learning