Resilience Manager (Operations & Technology)

Job Description – Resilience Manager (Operations & Technology) Location: Mumbai Department: IBP Operational Resilience Team Reporting to: Head of IBP Operational Resilience & IGSI CEO Entity: IGSI About Investec Investec is a distinctive, relationship-driven, client-focused financial services organisation. We are known for our entrepreneurial spirit, collaborative culture, and ability to manage complexity with confidence. Our India Global Capability Centre (GCC) forms a critical extension of our UK and global platforms, enabling resilient, high-quality operations and supporting a robust risk and control environment. We look for people who can think differently, challenge constructively, and contribute to an “Out of the Ordinary” resilience capability. Role Overview The Resilience Manager – Operations & Technology will play a key role in strengthening Investec's operational resilience across UK and India operations. The role will ensure the GCC supports the continuity, stability, and recovery of Important Business Services (IBS) for Investec Bank PLC and other supported entities, The individual will work closely with Global/Group Resilience, UK Business Units, Technology, Cybersecurity, Risk, and India leadership teams to embed resilience aligned to PRA/FCA expectations and Investec's strategic risk appetite. Key Responsibilities Operational Resilience Framework Execution Implement Investec's Operational Resilience Framework across GCC-supported functions. Monitoring the delivery of processes that support Important Business Services (IBS), mapping of dependencies, and setting of impact tolerances. Maintain alignment with UK PRA/FCA regulation, relevant subsidiaries operational resilience requirements and Investec's Group Resilience standards. Ensure IGSI processes supporting UK businesses have robust business continuity and recovery plans with appropriate recovery time objectives. Collaboration with Group & Global Resilience Teams Act as a key liaison between IGSI and the UK/Global Resilience teams. Participate in global regulatory programmes, thematic reviews, and scenario testing cycles. Ensure Investec's global methodologies, governance, and reporting standards are consistently adopted across GCC functions. Support global crisis simulation exercises and resilience maturity assessments. Business Continuity Planning & Crisis Readiness Develop, maintain, and test Business Continuity Plans (BCPs) for processes performed in the India GCC. Conduct regular Business Impact Assessments (BIAs), identify operational vulnerabilities, and drive remediation. Work with UK Crisis Management functions to manage cross-border incidents and communication protocols. Lead local crisis events and coordinate with the India senior leadership team. Technology, Cyber & Disaster Recovery Alignment Partner with Technology and Cyber teams to strengthen DR, infrastructure resilience, cloud failover capability, and data protection measures. Ensure DR testing for applications supporting UK businesses meets regulatory and internal standards. Support alignment with Investec's technology risk framework and cyber resilience strategies. UK Regulatory Compliance (PRA/FCA) Understand and help execute requirements relating to: Operational Resilience (PRA/FCA) Outsourcing and third-party risk (PRA/FCA/HMRC) Cyber and technology governance (DORA, Cyber Security & Resilience Bill) Support UK submissions, audits, documentation updates, and attestation preparation. GCC Operational Resilience Oversight Evaluate people availability, location dependency, vendor integration, workforce flexibility, and capacity resilience within the GCC setup. Assess concentration risks, facility resilience, and cross-site contingency arrangements. Incident Management & Post-Incident Learning Manage incident response processes for India operations and support UK incident escalation protocols. Conduct root cause analysis (RCA), create action plans, and ensure timely closure. Facilitate “lessons learned” reviews across global teams. Reporting & Governance Prepare resilience dashboards, KRIs, and governance reports for India Leadership, UK stakeholders, and Group committees. Participate in internal audits, RCSA reviews, and regulatory examinations. Qualifications & Experience Essential 10–15 years' experience in operational resilience, business continuity, operational risk, or technology risk. Experience working with or supporting a UK bank , preferably PRA/FCA-regulated. Strong exposure to Global Capability Centres or global shared service models. Understanding of PRA/FCA operational resilience regulations and UK outsourcing standards. Experience with SEBI regulatory frameworks (advantageous if supporting India regulated entities). Strong understanding of IT, DR, cloud, and cybersecurity fundamentals. Experience working with cross-border teams in a matrix structure. Key Competencies Ability to operate in a collaborative, relationship-driven culture Strong analytical and risk-based decision-making skills Excellent communication with senior UK/India stakeholders Resilience under pressure and strong crisis leadership ability Ability to interpret complex regulatory expectations into practical solutions Excellent written and spoken presentation skills and experience in presenting and chairing at senior management forums. Mindset aligned with Investec's values: distinctive, entrepreneurial, partnership-oriented