Senior Analyst, Client Services

Job Description What is the opportunity? As a Senior Analyst, you will lead the analysis and optimization of complex operational processes. This role ensures compliance with Jersey and UK regulations (e.g., KYC), aligns with RBC’s risk appetite, and oversees timely client onboarding, exits, and data maintenance. You will drive strategic decision-making, foster innovation, and uphold RBC’s values in a collaborative environment. RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements. What will you do? Analyse and optimize operational processes to identify improvement opportunities and develop strategic solutions. Create and maintain operational metrics, benchmarks, and insights to guide business decisions. Support client onboarding, exits, and data maintenance across systems, ensuring accuracy, timeliness, and regulatory compliance. Provide expert guidance to team members, promote innovation, and align team goals with organizational strategies. Engage proactively in regulatory and audit reviews, adhering to RBC’s Risk & Control Framework and Policy Framework. Streamline processes, drive continuous improvement, and contribute to project delivery using technical expertise. What do you need to succeed? Must-have Advanced analytical, numerical, and problem-solving skills. Deep understanding of operational procedures and financial services regulations (e.g., KYC, AML). Consistently able to deliver accurate, high quality work while keeping competing demands on track. A confident user of technology who embraces new ways of working Nice to have Financial sector experience, particularly in Wealth Management or Private Banking. An appreciation for our culture and values, with a desire to help shape and strengthen them. What is in it for you? We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Leaders who support your development through coaching and managing opportunities. Opportunities to work with the best in the field. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Agency Notice RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details. #LI-SS2 Job Skills Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curious Mindset, Financial Acumen, Practice Management Additional Job Details Address: GASPÉ HOUSE, 66-72 ESPLANADE:SAINT HELIER City: Saint Helier Country: Jersey Work hours/week: 36.25 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-02-26 Application Deadline: 2026-03-13 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.