The successful applicant will provide comprehensive administrative support to the Claims team, ensuring a consistently high level of service across the role. Acting as the first point of contact for client escalations, queries, complaints and reporting, the role involves building and maintaining positive working relationships with clients, brokers and internal teams, while communicating professionally with a range of stakeholders.
The position also supports the efficient running of the client portfolio and wider Corporate Solutions team by coordinating queries, maintaining claims records and reports, processing payments, and ensuring accurate data and documentation. The role requires close collaboration with colleagues across the business and external partners, adherence to operational procedures and service standards, and contributing to quality control, risk management, and continuous improvement initiatives.
The ideal candidate will demonstrate strong attention to detail and accuracy, excellent organisational skills, and the ability to manage high volumes of work to deadlines. They will be proactive, results-driven, and capable of working both independently and collaboratively. Strong IT skills, particularly in Microsoft Excel and Word, along with good analytical and numeracy abilities are essential, as is a professional, client-focused approach and a commitment to continuous development, including working towards relevant qualifications.