Business Customer Service Engineer

Feel Connected to the future at Sure by joining the B2B Operations team as a Business Customer Service Engineer in Jersey.To drive the role forward, the individual will become an integral part of the frontline support team for Sure’s business customers, providing a seamless and professional service that ensures their requests and issues are resolved efficiently and to the highest standard. This role demands a strong sense of ownership and accountability, with a strong focus on delivering first-time fixes whenever possible, this role emphasizes taking ownership of customer problems, striving to resolve them independently without escalating to other engineering teams.The role operates Monday to Friday between 8am and 8pm, with coverage provided by three shift patterns: 8am-4:30pm, 9:30am-6pm and 11:30am-8pm.Key skills required:All applicants must hold a full valid driving license and required to participate in a standby rota in order to provide out of hours cover that includes nights, weekends and Bank Holidays.You will be joining a Company that is committed to developing highly engaged professional employees as well as great staff benefits including:If this opportunity interests you, please contact recruitment@sure.com to find out more or to submit your CV. We look forward to hearing from you.