BA (Lending Operations) (12 month FTC)

The Business Analyst for this role will solely focus on delivering and managing a transformation project to implement a new loan servicing system for Private Client Lending Operations. While the role is focused on the Business Analyst skill set, the candidate would need to apply project management skills necessary to manage initiatives through to completion, including project planning, status reporting, stakeholder management, risk management and communication. Operating Model Impact This is not a system replacement only - it is a full operational redesign. The implementation will require Future-state service design blueprint End-to-end process mapping (as-is (already mapped) / to-be) SOP development and operational runbooks Migration framework (event-driven, reconciled, controlled) Compliance and control validation Training and business readiness Cutover and hyper care planning Core responsibilities: SOP & Process Documentation Detailed process maps (including exceptions and edge cases) Implementation playbooks and operational runbooks Migration execution guidelines Risk, Control & Compliance Alignment Regulatory and conduct risk alignment Audit traceability design Control Design & Operating Effectiveness Testing User Acceptance Testing – end to end business validation Reconciliation design (pre-, during-, post migration) Data integrity validation standards Incident & breach management process during migration Training & Change Enablement Training materials and operational guides Role-based user manuals Knowledge transfer framework Business readiness assessments Go-live readiness checklist Migration & Operational Readiness Event-driven data migration oversight (in partnership with PCLO) Parallel run design Operational dress rehearsals Cutover planning Contingency & rollback planning Additional Operational Considerations (for completeness) To ensure a robust operational implementation, we should also account for: MI and reporting design (including regulatory reporting impacts) Customer communication (regulation compliant) templates and servicing impact mapping Collections and arrears workflow configuration Segregation of duties review (role definitions) Capacity modelling post-implementation Business continuity alignment (BCP updates) Ongoing optimisation and continuous improvement framework Core skills and knowledge: Financial and Technology Understanding Mortgage servicing experience Prior system implementation exposure Business Analysis and Project Management Proficiency in requirements gathering, process re-engineering, and BPMN process mapping Experience in writing functional specifications and user stories Competence in managing test processes Understanding and experience in Project Management, including the ability to plan, report and deliver on a project Tools and Systems Skilled in process mapping tools for process design Proven ability in Excel and the Microsoft Office Suite Familiarity with project management software Communication Mortgage servicing experience Prior system implementation exposure Excellent written and verbal communication skills, capable of conveying complex financial or operational changes to diverse stakeholders Ability to facilitate workshops Engage effectively with key stakeholders across the bank Collaboration and Influence A strong team player with the ability to build relationships Facilitation and negotiation skills to align business and technology priorities High emotional intelligence, with the ability to “read the room” and resolve conflict constructively