IT Service Desk Analyst

Provide IT service desk support and technical assistance across multiple jurisdictions. Key responsibilities: ⭐ Act as first point of contact for IT support requests ⭐ Troubleshoot and resolve incidents and service requests ⭐ Provide hands-on technical support for systems and infrastructure ⭐ Support video conferencing, presentations and hardware setup ⭐ Track IT assets and manage stock reporting ⭐ Escalate issues and monitor ongoing faults What you’ll need: ⭐ Around 2+ years’ IT support experience ⭐ Knowledge of Microsoft 365, Windows 11 and iOS ⭐ Strong problem-solving and analytical skills ⭐ Good customer service and communication skills ⭐ Ability to manage multiple priorities ⭐ Interest in ongoing IT learning and certifications Why join: ⭐ Exposure to multi-jurisdiction IT operations ⭐ Opportunity to work on technical projects and improvements ⭐ Supportive environment with professional development