Client Services-Receptionist

Description of role and key responsibilities Investec is an international specialist bank and asset manager that provides a diverse range of financial products and services to a niche client base, both corporate and retail. The role is to deliver a high-quality front-of-house and client experience service, supporting both internal and external clients while ensuring smooth day-to-day reception and workplace operations. This role requires a proactive and professional individual who takes ownership of the client experience, working closely with Corporate Services and Real Estate teams to maintain high service standards across reception, meeting rooms, events, and switchboard operations. Specifically: Client & Guest Experience Provide a professional, welcoming front-of-house experience for internal employees and external clients Manage guest arrivals using the visitor management system Notify hosts promptly and ensure a seamless arrival experience Escort guests where appropriate and coordinate lift access Ensure a high standard of hospitality Client Services Operations Support the day-to-day running of reception and client services Act as a point of escalation for service issues or operational queries Take ownership of Client Services standards, ensuring consistency at all times Build strong working relationships with internal stakeholders (Pas, AV, Catering, Facilities, etc.) Switchboard Ensure switchboard is effectively covered during business hours Support coordination of team shifts to ensure adequate service coverage Ensure calls are answered and transferred in a timely and professional manner Liaise with IT to resolve technical issues where required Meeting Room & Workspace Management Oversee meeting room readiness, ensuring rooms are clean, set up correctly, and turned around efficiently Manage room bookings via the operating system (e.g. Manhattan, hotel PMS or similar platforms) Liaise with facilities teams to resolve issues promptly Event Support Support with the delivery of events Support registration desks, cloakrooms, and guest management Ensure signage, room setup, and guest flow are managed effectively Liaise with booking teams and stakeholders to ensure event requirements are met (overtime and operational support) Facilities & Environment Maintain a clean, professional client-facing environment at all times Log and track facilities issues via the helpdesk system, ensuring timely resolution Health & Safety Comply with Health & Safety policies Report hazards, incidents, or near misses and support emergency procedures (i.e., Fire Evacuation), liaising with H&S Lead, where required Systems & Administration Use workplace systems effectively, including: Visitor management systems Room booking systems (e.g. Manhattan, hotel PMS or similar platforms) Helpdesk / facilities management systems Manage shared inboxes and communications Maintain accurate records and reporting Core skills and knowledge Strong client service focus with a professional and approachable manner Confident working independently Strong organisational and multitasking skills Strong IT literacy Effective communication is a must Qualifications and Experience Experience in reception, front-of-house, hospitality, or corporate services environments for a minimum of 4 years. Experience managing meeting rooms, bookings, or similar operational workflows (e.g. room booking systems such as Manhattan, hotel PMS, or equivalent platforms) Experience in banking or high-end hospitality environment (desirable) Exposure to event coordination or workplace services (desirable) Basic understanding of audio-visual (AV) setup (desirable) Technical Knowledge Strong digital literacy, including proficiency with standard office software (Word, Excel, PowerPoint), online collaboration tools (Microsoft 365) and open to using and adopting new technologies such as AI tools. Experience with room booking or property management systems (e.g. Manhattan, hotel PMS or similar) Core Competencies Customer Focus: Delivers a consistently high standard of service to internal and external clients Relationship Management and Communication: Builds strong working relationships across teams and stakeholders Problem Solving and Decision Making: Identifies, analyses and resolves issues effectively IT Knowledge: Strong working knowledge of Microsoft Office and workplace systems Administrative Skills: Ability to multitask, prioritise workload and maintain attention to detail Operational Awareness: Maintains smooth day-to-day operations and identifies improvements Skills and attributes Strong attention to detail Professional, personable, and approachable Flexible and adaptable to changing business needs Works well under pressure and remains calm in a fast-paced environment Strong team player with the ability to collaborate effectively Proactive with a positive, “can-do” attitude Ability to use initiative and work independently Strong communication skills, both written and verbal Ability to prioritise, multitask, and deliver tasks to completion Solutions-focused with the ability to think beyond immediate issues Demonstrates behaviours aligned to Investec's values